Privacy Policy

Introduction

Harmony Nests is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our house rental services.

We understand that privacy is important, particularly for guests seeking quiet refuge in our properties. This policy describes our practices regarding personal data in accordance with Thai privacy law and international data protection standards.

For questions about this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Information You Provide

When you inquire about or book our properties, we collect information you provide directly, including name, email address, phone number, and any specific requirements you share regarding acoustic preferences or special needs. For reservation purposes, we may collect payment information through secure third-party processors.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity through cookies and similar technologies. This includes IP address, browser type, pages visited, time spent on pages, and referring website addresses.

Information from Third Parties

We may receive information about you from property owners when coordinating your stay, or from payment processors when completing transactions. We do not purchase personal data from third-party sources.

How We Use Your Information

We use collected information for the following purposes:

• Processing and managing property reservations and rental agreements
• Communicating with you about bookings, property details, and acoustic characteristics
• Improving our property selection and matching process based on guest feedback
• Sending service updates and responding to your inquiries
• Maintaining website security and preventing fraud
• Analyzing website usage to improve user experience
• Complying with legal obligations and resolving disputes

We process your data based on your consent, contractual necessity for providing services, legitimate business interests, and legal compliance requirements.

Information Sharing and Disclosure

We share personal information only in the following circumstances:

• Property Owners: We share necessary reservation details with property owners to facilitate your stay.
• Service Providers: We work with trusted third parties who assist with payment processing, website hosting, and communication services. These providers access personal information only to perform services on our behalf.
• Legal Requirements: We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights or the safety of others.

We do not sell personal information to third parties. We do not share guest information for marketing purposes without explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Limited employee access to personal information on a need-to-know basis

While we take reasonable steps to protect your information, no security system is completely secure. We cannot guarantee absolute security of transmitted or stored data.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Reservation and booking information: 7 years for accounting and legal compliance purposes
• Communication records: 3 years for service quality and dispute resolution
• Marketing preferences: Until you withdraw consent or request deletion
• Website analytics data: 26 months in aggregated form

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site usage. We use the following types of cookies:

• Essential Cookies: Necessary for basic website functionality and security. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website to improve performance and user experience.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control cookie preferences through our Cookie Policy page or your browser settings. Disabling certain cookies may affect website functionality.

Your Rights

Under Thai privacy law and applicable international regulations, you have the following rights regarding your personal information:

• Right to Access: Request copies of personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for specific purposes
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge a Complaint: File a complaint with the relevant data protection authority

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.

Third-Party Links

Our website may contain links to third-party websites for payment processing or other services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

International Data Transfers

Personal information may be transferred to and processed in countries other than Thailand for the purposes described in this policy. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

Continued use of our services after policy changes constitutes acceptance of the updated terms.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: